Delivery & Returns

Free Standard Delivery

Standard Delivery is FREE.  Items will be posted First Class as soon as they are available for dispatch.

Priority delivery is £7.50.  Items will be posted Special Delivery as soon as they are available for dispatch.

The timescale for dispatch will depend on the designer of your jewellery, but we aim to post orders within 5 working days.

Need the item for a special occasion?  Please let us know and we will do our best to get it to you ontime, and inform you if Special Delivery is needed.

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Worldwide Delivery Rates-Please contact us if you would like your jewellery posted outside the UK and we will lprovide you a personalised invoice. 

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Packaging

Jewellery is packaged in eco gift boxes as listed on the description.
Envelopes are recycled where possible.

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RETURNS

Guarantee
Our products come with our guarantee of quality and should you be unhappy with something you can return it for a full refund within 14 days of receipt. We are unable to accept returns after that period, unless there is a manufacturing defect.

Returns & Exchanges
If you are not entirely satisfied with your purchase, please return it in its original condition within 14 days of the date of order shown on your dispatch note. Please note we will not refund if you are out of the 14 day return time. 
Please note that earrings are non-returnable for hygiene reasons.

Refunds
Refunds will be processed in accordance with our returns policy. Items must be returned in their original condition within 14 days of the date shown on your dispatch note. Once the product has been received and inspected we will send you an email letting you know we have received and processed your return. After you have received the email please allow up to 21 working days for the refund to be credited to your account.
Please note we do not refund the delivery cost.